Our Mission is to “contribute to society through the development of superior, original technology and products.” In striving to accomplish this, we embrace the values of Hitachi Founding Spirit: Harmony, Sincerity and Pioneering Spirit. Our Vision was created based on our Mission and Values to express what the Hitachi Group aims to become in the future.
OUR QUALITY POLICY & OBJECTIVES
We deliver global industry leading Quality and exceed customer expectations with our products, services thanks to our people.
As the company strategy foundation, our commitment is executed by:
- Identifying and understanding requirements from our customers and other relevant stake holders;
- Monitoring and continuously improving our processes and management system to support our value chain from innovation through delivery to customer;
- Assessing and mitigating risks for safe, reliable and effective products and services;
- Building a strong partnership with our customers, employees and suppliers based on cooperation and accountability.
Our quality policy is reflected in the following fundamental objectives:
S – Safety & Environment: Through Audits, Incident Reports & OSHA Recordables
Q – Quality- System, Processes & Products: Through Key Processes Metrics, Management Reviews, Audits & Claims
C – Customer Satisfaction: Through Customer Feedback & Communication
Continual Improvement: Through Continual Improvement Themes, Projects & Meetings
Cost Control: Through Business Planning, Scrap & Resource Management
D– Delivery: Through Delivery Claims, Operating Equipment Efficiency & Daily Achievement of Production Plans